Return & Refund Policy

At Moorti India, we take immense pride in the craftsmanship of our marble moortis. As our products are often custom-made or involve significant artisan labor, we have established the following policy regarding returns and refunds.

Return Eligibility

• Returns are accepted only for items that arrive damaged or significantly different from the approved design.
• Requests for returns must be initiated within 48 hours of delivery.
• The moorti must be in its original packaging for the return to be processed.

Non-Returnable Items

• Custom-designed moortis or those made to specific measurements provided by the customer cannot be returned once production has commenced.
• Minor variations in natural marble color, veining, or hand-carved details are part of the artistic nature of the product and do not qualify for returns.

Damage in Transit

While we take extreme care in packaging using export-grade crating, damages can occur during international transit. If your item arrives damaged:

• Take clear photographs of the damaged packaging and the moorti itself immediately upon unboxing.
• Email the photos and your order details to sales@moortiindia.com within 48 hours.
• We will work with the shipping insurance provider and our artisans to arrange for a replacement or repair.

Refund Process

• Refunds are only issued if a replacement cannot be provided for a damaged item.
• Once a refund is approved, it will be processed through the original payment method within 7-10 business days.
• Shipping costs and custom duties paid are non-refundable.

Cancellation

• Orders cancelled before production begins may be eligible for a full refund minus a processing fee.
• Orders cancelled after production has started will incur a cancellation fee based on the stage of work completed.